Responsible Gaming

Whilst the spirit of FunPunts is intended to be a low-cost pocket-friendly activity to enhance the action in an event for anyone over the age of 18 (by law), we recognise that for a minority of its customers gambling can become an addictive behaviour, which can lead to a range of problems for individuals and their families.
As a result of this possibility we believe we have a social responsibility to act positively in relation to problem gambling.
We recognise that as a provider of gambling services, FunPunts has a responsibility to be aware of the social consequences of gambling.
We endeavour to implement as many measures as possible to protect people who are vulnerable to gambling whether they are underage or susceptible to gambling problems.
We take our customers and our social responsibilities extremely seriously at FunPunts.
The products we offer are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service.
We want you to enjoy our products safely and responsibly.
We believe in a firm but fair approach to responsible gambling and have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.
FunPunts is dedicated to helping its customers enjoy gambling and our products are intended to be entertaining to play and deliver a fun experience.
Responsible gambling is a serious matter and if you feel like gambling is becoming a problem, help is readily available.
Please establish safe gambling limits for yourself and stick to those limits.

Responsible Betting is best achieved by following some basic guidelines:

Only spend what you can afford to lose - if necessary set yourself a budget. Only play when can afford it without the need to borrow. Never chase your losses. Always keep a track of what you have spent. Remember that betting involves risk and you are playing with REAL MONEY.

If you feel you may have a problem with your gambling, ask yourself the following questions:

Do your prefer gambling to spending time with your family, friends or other ways to have quality time?
Would you steal, lie or sell valuable assets to get money to gamble?
Do you ever miss work or school so that you can gamble?
Do you feel gambling is a way out of a boring or unhappy life?
Have you ever gambled away all your money away and been unable to afford food or transportation home?
Do you lie or hide the amount of time or money spent gambling?
Have you ever been reproached or criticised for gambling too much?
Would you feel depressed if you were to lose your money through gambling?
Would more gambling provide the only relief from this depression?
Do you feel an urge to recover all of your losses right away when you happen to incur a loss due to gambling?
Do you respond to arguments, frustrations or disappointments with a desire to gamble more?
Is gambling driving you to be depressed or suicidal?

The more positive answers you gave to the above questions, the more serious gambling problem you may have.
Specialist help is freely available through reputable professional organisations such as GamCare and we fully support their efforts to help anyone in strict confidence who may feel the need to seek their help and advice. If you think you have a gambling problem contact the GamCare confidential helpline on (0845) 600 0133 or visit GamCare.
FunPunts will monitor gaming activity to try to spot problem gaming. However problem gambling is difficult to identify and we are not trained professionals in the treatment of problem gambling.
We cannot take responsibility for spotting all cases of problem gambling and our monitoring is provided as an additional service for our customers.
If we suspect that you may have a problem we reserve the right to contact you and at our sole discretion, to suspend your account and deny access to our products if we believe you are in need of help because of a gambling problem.
In the event you are contacted on this issue, we ask that you co-operate with our Customer Support Team as we have your best interests at heart.

Staff Training:

Every member of staff who we consider to be ‘frontline’ is given training in Social Responsibility and Responsible Gambling awareness.

Rules:

All FunPunts transactions are covered by our Terms and Conditions and Betting Rules.
We strive to make our rules clear and transparent and we take care in enforcing them as effectively and equitably as possible.
By law, customers must be 18 years of age or over.
It is an offence to falsify your age to bet with FunPunts and your account will be suspended with immediate effect if we discover inaccuracies in the personal information you supply to us.
Username and security confidentiality are the customer's responsibility.
Bets, once placed and accepted cannot be changed.
For the full details refer to our Betting Rules and Terms and Conditions.

Deposit Limits:

Within the site there is the facility for each customer to place a limit on both the amount that they deposit within a specified period. Again any concerns regarding this facility may be discussed with our dedicated Customer Services Team.

Prevention of under-aged gambling:

FunPunts takes its responsibilities against under age gambling extremely seriously.
By law it is illegal for anyone under the age of 18 to gamble and it is in strict contravention of our Terms and Conditions for anyone under the age of 18 to register on our site.
We have age and ID verification systems in place, which will aid us in preventing any such registration.
No winnings will be paid to any person who is found to have abused this and/or supplied false registration information and we reserve the right to report any such person to the police.
FunPunts requires customers to declare they are of lawful age to engage in gambling activities.
We pursue reasonable measures to verify this including electronic age verification and random age checks.
We do not target minors with our advertising.

Help us to prevent minors from gambling:

It is unlawful to allow minors to gamble and we ask our customers to do their part in ensuring that this does not happen. We ask all our customers (and in fact it is your responsibility) to ensure that your account is not used for under-aged gambling. Some suggestions on how to make sure this does not happen are provided below:

Do not leave your computer unattended when you are logged on to our website.
Ensure you log out when you leave our website.
Do not share your credit/debit card or bank account details.
Keep your personal login details, username and password confidential.
Do not leave the "Save Password" option enabled.
Use child protection software.
Create separate computer profiles for your children.

If you know a registered user below the lawful age in their jurisdiction, please contact Customer Services immediately.

Self-exclusion:

For a few customers gambling might become a serious problem.
We offer a self-exclusion option that can be easily implemented by a customer's request. If you would like to self-exclude yourself from accessing our products, please contact us using the customer services contact us form here.
Any customer may exclude their account from betting activity for a minimum period of six months upon request.
If this option is undertaken, it is understood that the account may not be used under any circumstances and that the customer will not be allowed to revoke the agreement until the expiry of the stated self-exclusion period.
FunPunts will remove the customer’s name from our mailing and marketing lists and will do everything it can to prevent a new account from an excluded customer being re-registered during the period of self-exclusion.
In order to exclude yourself you will need to inform FunPunts in writing of your intentions which we will share with our operational service providers (and visa-versa).
To verify this has been implemented or to discuss these matters further please contact our dedicated Customer Services Team .
Should you also wish to self-exclude from any other website powered by FunPunts or our appointed service providers you will need to contact that company separately.
Due to Data Protection regulations and client confidentiality, FunPunts will not be able to close these third-party accounts for you.
For the same reasons, FunPunts will also be unable to prevent its excluded customers opening new accounts on any other website.
A full list of websites powered by FunPunts and our appointed service providers is available upon request.
You will need to specify the period of time you wish to be self-excluded for, ranging from a minimum of six months to five years.

The process and implications of self-exclusion are listed below:

When your request is received our Customer Services agent will reply and ask you to confirm your request. This is done to ensure that the request was not submitted through someone who gained unauthorised access to your account.
Once the self-exclude period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our Terms and Conditions.
If we are aware that you have any other accounts open with any of our other online brands or partnerships these accounts will also be self-excluded for the same period.
During the self-exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.
At the end of the self-exclusion period you may contact us and request that you are granted access to our gaming products. You must request this reinstatement as yourself (in person, telephone, Skype, IM are acceptable). Email contact is not acceptable.

Kindly note that only upon clear and concise 'self-exclusion' request will your account be suspended as per the agreed time.
Otherwise, all accounts are in status 'closed' and can be reopened any time upon customer's request.

We wish you good luck and a fun experience within a safe and sensible gambling environment when you bet with FunPunts – please gamble responsibly.