Whilst the spirit of FunPunts is intended to be a low-cost pocket-friendly activity to enhance the action in an event for anyone over the age of 18 (by law), we recognise that for a minority of its customers gambling can become an addictive behaviour, which can lead to a range of problems for individuals and their families.
As a result of this possibility we believe we have a social responsibility to act positively in relation to problem gambling.
We recognise that as a provider of gambling services, FunPunts has a responsibility to be aware of the social consequences of gambling.
We endeavour to implement as many measures as possible to protect people who are vulnerable to gambling whether they are underage or susceptible to gambling problems.
We take our customers and our social responsibilities extremely seriously at FunPunts.
The products we offer are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service.
We want you to enjoy our products safely and responsibly.
We believe in a firm but fair approach to responsible gambling and have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.
FunPunts is dedicated to helping its customers enjoy gambling and our products are intended to be entertaining to play and deliver a fun experience.
Responsible gambling is a serious matter and if you feel like gambling is becoming a problem, help is readily available.
Please establish safe gambling limits for yourself and stick to those limits.
Only spend what you can afford to lose - if necessary set yourself a budget. Only play when can afford it without the need to borrow. Never chase your losses. Always keep a track of what you have spent. Remember that betting involves risk and you are playing with REAL MONEY.
If you feel you may have a problem with your gambling, ask yourself the following questions:
The more positive answers you gave to the above questions, the more serious gambling problem you may have.
Specialist help is freely available through reputable professional organisations such as GamCare and we fully support their efforts to help anyone in strict confidence who may feel the need to seek their help and advice. If you think you have a gambling problem contact the GamCare confidential helpline on (0845) 600 0133 or visit GamCare.
FunPunts will monitor gaming activity to try to spot problem gaming. However problem gambling is difficult to identify and we are not trained professionals in the treatment of problem gambling.
We cannot take responsibility for spotting all cases of problem gambling and our monitoring is provided as an additional service for our customers.
If we suspect that you may have a problem we reserve the right to contact you and at our sole discretion, to suspend your account and deny access to our products if we believe you are in need of help because of a gambling problem.
In the event you are contacted on this issue, we ask that you co-operate with our Customer Support Team as we have your best interests at heart.
Every member of staff who we consider to be ‘frontline’ is given training in Social Responsibility and Responsible Gambling awareness.
All FunPunts transactions are covered by our Terms and Conditions and Betting Rules.
We strive to make our rules clear and transparent and we take care in enforcing them as effectively and equitably as possible.
By law, customers must be 18 years of age or over.
It is an offence to falsify your age to bet with FunPunts and your account will be suspended with immediate effect if we discover inaccuracies in the personal information you supply to us.
Username and security confidentiality are the customer's responsibility.
Bets, once placed and accepted cannot be changed.
For the full details refer to our Betting Rules and Terms and Conditions.
Within the site there is the facility for each customer to place a limit on both the amount that they deposit within a specified period. Again any concerns regarding this facility may be discussed with our dedicated Customer Services Team.
FunPunts takes its responsibilities against under age gambling extremely seriously.
By law it is illegal for anyone under the age of 18 to gamble and it is in strict contravention of our Terms and Conditions for anyone under the age of 18 to register on our site.
We have age and ID verification systems in place, which will aid us in preventing any such registration.
No winnings will be paid to any person who is found to have abused this and/or supplied false registration information and we reserve the right to report any such person to the police.
FunPunts requires customers to declare they are of lawful age to engage in gambling activities.
We pursue reasonable measures to verify this including electronic age verification and random age checks.
We do not target minors with our advertising.
It is unlawful to allow minors to gamble and we ask our customers to do their part in ensuring that this does not happen. We ask all our customers (and in fact it is your responsibility) to ensure that your account is not used for under-aged gambling. Some suggestions on how to make sure this does not happen are provided below:
If you know a registered user below the lawful age in their jurisdiction, please contact Customer Services immediately.
For a few customers gambling might become a serious problem.
We offer a self-exclusion option that can be easily implemented by a customer's request. If you would like to self-exclude yourself from accessing our products, please contact us using the customer services contact us form here.
Any customer may exclude their account from betting activity for a minimum period of six months upon request.
If this option is undertaken, it is understood that the account may not be used under any circumstances and that the customer will not be allowed to revoke the agreement until the expiry of the stated self-exclusion period.
FunPunts will remove the customer’s name from our mailing and marketing lists and will do everything it can to prevent a new account from an excluded customer being re-registered during the period of self-exclusion.
In order to exclude yourself you will need to inform FunPunts in writing of your intentions which we will share with our operational service providers (and visa-versa).
To verify this has been implemented or to discuss these matters further please contact our dedicated Customer Services Team .
Should you also wish to self-exclude from any other website powered by FunPunts or our appointed service providers you will need to contact that company separately.
Due to Data Protection regulations and client confidentiality, FunPunts will not be able to close these third-party accounts for you.
For the same reasons, FunPunts will also be unable to prevent its excluded customers opening new accounts on any other website.
A full list of websites powered by FunPunts and our appointed service providers is available upon request.
You will need to specify the period of time you wish to be self-excluded for, ranging from a minimum of six months to five years.
The process and implications of self-exclusion are listed below:
Kindly note that only upon clear and concise 'self-exclusion' request will your account be suspended as per the agreed time.
Otherwise, all accounts are in status 'closed' and can be reopened any time upon customer's request.
We wish you good luck and a fun experience within a safe and sensible gambling environment when you bet with FunPunts – please gamble responsibly.